Questions regarding this statement should be directed to Sonoma Plant Works, Inc. dba Monster Gardens at firstname.lastname@example.org
What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotional pricing offers. These discounts become available to you on orders you place through our web store. From time to time we may send you e-mail notices of current promotions and specials for MonsterGardens.com. If you do not wish to receive these notices you may unsubscribe at any time by choosing the "unsubscribe" link listed on the e-mail or contact us directly at 855-476-9272 or email@example.com.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. We will require additional documentation if the shipping address does not match the billing address in order to verify the transaction is not fraudulent.
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction the customer falls under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.
How can I add a shipping address to my address list?
To add a shipping address, login to your account through the "Monster Account" tab and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information button and then the Add Address link. Once you have entered your information into the required fields, click on the Save button.
Can I delete an address from my address list?
Yes. To delete a shipping address from your account, login to your account and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information link to access your saved addresses. From there, click on the address you wish to remove and click the Remove button.
How do I make changes to an address in my list?
To edit an address, login to your account and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information link to access your saved addressess. From there, click on the address you wish to edit and click the Save button once changes are made to update the shipping address.
How do I check the status of my order?
To check the status of an order, login to your account, click on the Account Maintenance link. Click on the Order Information link. Your orders will be listed. The order status shows here. You can click the View link to see detailed information. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our Customer Service department at 707-588-8844 or firstname.lastname@example.org
Why do I need to enter a password?
Using a password ensures that you and only you have access to your order status, order history, etc.
Can I place an order without registering my account?
We require users to register to protect the purchase from fraudulent activity.
How can I place an order without using my credit card?
There are other payment options available in our online store which you can use to place an order. Select the option most suitable to you in the Payment Method area while creating an order. For example if you wish to pay by Check, select this option to create the order. Before sending us your payment, please contact Customer Service to make sure you are sending in the correct amount (shipping and tax applicable). Make sure to reference your order number somewhere on the check or money order. Orders paid by check/money order will be held until cleared by the bank (up to 30 days). This would be considered an emailed order. So if paying by check/money order, once you have the list of items for purchase, please email your order to email@example.com. We will contact you (within 24 business hours) with the total including shipping and tax (if applicable).
What should I do if I forget my user name or password?
If you are a registered user and have forgotten your password, click on the Monster Account tab and click the Lost Password link. Enter your e-mail address you used for registration and click Submit. We will send a verification token to your default e-mail address. This may take a few minutes to receive. After you successfully login with your verification token, you will be prompted to enter and verify a new password. Once this is completed you will need to login to the site with your username and password. If you have forgotten your user name, follow the same procedure but click on the Forgot Your Username? link to enter your e-mail address. You will receive an e-mail with your user name.
Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. Pricing and shipping may vary. There are many reasons for this, including the fact that some items on our website are drop-shipped directly from the manufacturer, reduced costs in overhead, ongoing price-matching with other online stores, etc. Please feel free to contact our Customer Service department if you have any questions regarding our pricing policy. The bottom line is that we want our customers to be 100% satisfied with their shopping experience and we will do whatever we can to make that happen.
There are multiple payment options available in our online store which you can use to place an order, including credit card, check, money order, and PayPal. Select the option most suitable to you in the Payment Method area while creating an order. For example if you wish to pay by Check, select this option to create the order. Before sending us your payment, please contact Customer Service to make sure you are sending in the correct amount (shipping and tax applicable). Make sure to reference your order number somewhere on the check or money order. Orders paid by check/money order will be held until cleared by the bank (up to 30 days). This would be considered an emailed order. So if paying by check/money order, once you have the list of items for purchase, please email order to firstname.lastname@example.org. We will contact you (within 24 business hours) with the total including shipping and tax (if applicable).
Tracking your order
Once you place an order you will receive an email with the order details. Once the order ships you will receive an email notification with tracking information. You can access your order(s) and the order status by logging into your account and clicking on "view" under the "order information" section.
INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.
Return Procedure: For items that need to be returned (and qualify), you must fill out an RMA Request Form within your account profile. Please include explanation. Our processing department will issue you a return merchandise authorization (RMA) number to include with your return. They will also send return instructions, including shipping information.
All return must be pre-authorized: Items will be deemed abandoned if we are not contacted within 30 days.
We photo package contents prior to shipping. If something is missing please let us know so we can check our records & confirm the contents. If your package has a purple card inside you have a split shipment or a back ordered item.
30-day warranty return policy on most items purchased through our website or retail store, for store credit, (after 30 days the warranty exists through the manufacturer), with the following exceptions:
Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 20%-30%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, the return policy is different depending on the product. Please contact us for more information on Special Order Items (usually includes any product shipped by freight or drop shipped by manufacturer) We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur. Used Trimmers and trimming products may not be returned at any time. Manufacture warranties can be used if the product is defective.
Some items are too large to ship via FedEx, UPS or USPS and must be shipped on a truck. Please be aware that Monster Gardens will not refund shipping charges on items. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
Unopened Items: If the item is unopened and undamaged, and qualifies for a return, you will receive a store credit voucher, minus a restocking fee of 15-20% and any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may also be subject to a restocking fee. A pre-authorized return will qualify for store credit redeemable through the website toward a future purchase(s).
Non-Defective Items That Have Been Opened and/or Used: Because of the nature of our products, we cannot accept returns of opened/used items (if you have decided you no longer need it). We do not sell or resell opened or used items. All sales are final.
Undeliverable Packages: Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt is made to reach the customer regarding the delivery before it is returned to us as undeliverable.
Trimming and Extraction Machines and Products: Used trimming and/or extraction machines and products cannot be returned for any reason. Any warranty issue arising on a used trimming and/or extraction product must be submitted directly to the manufacturer. We do not guarantee performance of trimmers, pressing devices, pruners, tumblers or extraction bags. Lack of performance WILL NOT qualify the product for a return.
We do not identify the use of these machines as these are experimental products. We do not endorse any manufacturer statements or claims pertaining to trimmers, pressing devices, pruners, tumblers or extraction bags.
Defective Items: During the 30-day return period, any defective items will be handled by Monster Gardens. We may use the manufacture for the returns process at our discretion at any time. After the 30-day return period, refer to the manufacturer's warranty (with certain products we will allow returns past the 30 day period). In an effort to provide its customers with the highest degree of customer service, Monster Gardens may, at its discretion, honor the manufacturer's warranty after the 30-day return period, however, you will be responsible for shipping and handling fees. If an item is returned to Monster Gardens as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).
Broken Bulbs/Glass: Monster Gardens does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to the "Items Damaged Upon Arrival" section. (damaged items are the responsibility of the shipping company)
Items Damaged Upon Arrival: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the broken item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your phone number to schedule the pickup of the broken item.
International Customers: All shipping charges, customs, duties and taxes are the responsibility of the customer whether or not the item is warrantable. These fees will also apply to any shipment of a replacement or repaired item sent back to you. These are not fees that Monster Gardens imposes nor are they fees we can absorb due to our low pricing, please consider this when placing your order. There is an additional cost for shipping outside the USA. Please contact us for this cost. All International Sales are Final! We do not accept liability for manufacture warranties, these must be submitted directly to the manufacturer. We are not liable for problems arising in customs which make the product undeliverable. Please buy at your own risk.
Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.
Coupon Redemption: To redeem a coupon, simply proceed to checkout as you normally would. You will be presented with a screen that looks similar to the one below:
Enter the coupon code in the Coupon Code field, then click Submit. The screen will then refresh itself, and you will see that the coupon amount has been deducted from the total.
PAYMENT OPTIONS: Visa, MasterCard, American Express, Discover, PayPal, Money Order, or Check or Money Order. Orders over $1000.00 may be sent via bank wire transfer.
Credit Card: Just follow the on-screen prompts to complete your order. We do not retain or store credit card information. To ensure cardholder participation and reduce fraud, all orders paid with a credit card must ship to an address on file with the issuing bank for your Credit Card. Generally, this is the billing address; however, Monster Gardens, is happy to accommodate alternate shipping addresses for your order IF the alternate shipping address requested on your order is also notated on your account (you can do this by calling the toll free number on the back of your card). Additionally, please be advised that Monster Gardens will not accept pre-paid credit cards or gift cards, as merchants have no chargeback recourse with these transactions, and it is considered an unsecured payment.
Select PayPal from the first drop-down and complete the checkout process. You will then need to visit https://www.paypal.com and send the payment to email@example.com (you can also follow the link in step 4 of the checkout process). We will hold your order for 10 days until payment is received. If payment is not received within 10 days your order will be cancelled and you will have to place a new order. Your order will ship as soon as Monster Gardens has received your payment. If we encounter any problems with your order we will try to contact you as soon as possible. We cannot ship your order until we have received payment for the correct amount, so please respond to our messages.
Online Security Measures: Orders paid via PayPal must ship to the confirmed address on your PayPal account. If your address is unconfirmed by PayPal, Monster Gardens will not accept your payment, as it is considered un-secured (PayPal does not offer merchant dispute in chargeback scenarios involving un-secured payments). (Paypal will not insure items sent to un-confirmed address).
ADDITIONAL INSTRUCTIONS FOR INTERNATIONAL CUSTOMERS. Monster Gardens is currently receiving PayPal payments from non-US customers! Like U.S. orders, Monster Gardens will only ship your order to the confirmed address listed on your PayPal account. PayPal is currently reporting confirmed addresses of customers in Canada and the U.K.! If PayPal sends us your payment confirmation, but is unable to report your confirmed address, your payment will not be accepted, and we will contact you via email with alternate payment options. Whether or not PayPal can confirm your address for fraud prevention is based upon several variables which Monster Gardens cannot control, such as participation of your Issuing Bank (with PayPal) to confirm addresses, etc. Monster Gardens cannot distinguish this factor until your payment is received. New international customers with orders over $225 will be required to do a wire transfer or Western Union payment. Contact firstname.lastname@example.org for wire transfer/Western Union instructions
Personal Check or Money Order: Select Check or Money Order from the first drop-down and complete the checkout process. Make sure your check or money order is made payable to Monster Gardens and send to the address listed at the bottom of this page. Note: Personal checks (as well as your order) will be held until they are cleared by the bank. We will hold your order for up to 15 days until payment is received. If payment is not received within 15 days your order will be cancelled and you will have to place a new order. Your order will ship as soon as Monster Gardens has received your payment. If we encounter any problems with your order we will try to contact you as soon as possible. We cannot ship your order until we have received payment for the correct amount, so please respond to our messages. Make sure to reference your order number somewhere on the check or money order. This would be considered an emailed order. So if paying by check/money order, once you have the list of items for purchase, please email order to Sales@monstergardens.com. We will contact you (within 24 business hours) with the total including shipping and tax (if applicable).
You may place an order either through the Monster Gardens Online Store, by phone, fax, email, or by regular mail.
To place an order by email: Simply email the order desk direct at email@example.com. We will call you with 24 business hours to give you the total including tax and shipping (if applicable)
To place an order by fax: The easiest way to do this is to use the online shopping system to prepare the order. After you complete your order you will have the opportunity to print a copy of the Sales Order (a copy of the order will also be emailed to you). Simply print the page out and fax it to 707-588-8815. You may then email the order desk firstname.lastname@example.org to confirm that the Online Shopping System has calculated the correct shipping before you send us the payment. You may also indicate on the fax if you would like us to contact you instead.
To mail us your order:
235 Classic Court
Rohnert Park, CA 94928
You may place an order either through the Monster Gardens Online Store, email, fax, or by regular mail. Most orders are shipped within 24-72 hours (does not include weekends or holidays). We reserve the right to use whichever carrier we deem as the best option in regards to transit time and cost effectiveness.
Many online hydroponic retailers advertise cheap hydroponic equipment, though they often make up for it with excessive shipping and handling charges. Monster Gardens does not charge any extra shipping/handling charges or box fees! We only charge our commercial discounted UPS/FEDEX rate for shipping. We also pay for UPS / FEDEX / USPS insurance on all shipments to cover unforeseen situations. Customers are only responsible for packages once they arrive at their location. If you have any questions please call us.
Important Information Regarding Shipping & Transit Times:
FedEx picks up packages Monday thru Friday and delivers residential Tuesday thru Saturday and commercial Monday thru Friday. UPS picks up and delivers packages Monday thru Friday only; USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 11:00 a.m. Pacific Standard time, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 707-588-8844 or email@example.com. Also, you can go to fedex.com, ups.com and usps.com to get the answers quickly.
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/distributor. If we have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you with 24 business hours. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Orders not being shipped ground must be received by 11 am or they will ship out the following business day. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!
Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.
Shipping to AK or HI: Because of the added cost to ship to remote areas, if you are purchasing an item marked “free shipping”, there will be an added cost assessed.
INTERNATIONAL CUSTOMERS: Shipping charges estimated online represent carrier charges only. Additional fees (customs, duties and brokerage fees) will be due upon receipt of your shipment as assessed by your country’s governing policies. This is common for carriers such as FedEx, UPS, USPS, and their competitors. We are not responsible for any customs, duties, brokerage fees, etc. imposed by the country in which the order is received. FREE SHIPPING DOES NOT APPLY TO INTERNATIONAL ORDERS.
Monster Gardens is located in the United States. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from Monster Gardens.
Security Measures: This site utilizes SSL data encryption, and a 256-bit signed Digital Certificate. The Digital certificate secures communications between Monster Gardens and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised. Digital certificates facilitate these security measures, which in turn allow applications like e-mail, on-line trading, and credit card purchasing, to be executed in a secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the “sender”, and that none of the information was altered en route to the recipient.
Your billing and shipping information is available only to our Processing personnel. Our customer service representatives may request this information only if you contact them with questions about your account or an order you have placed. All of our computer terminals are password protected and locked.
Links To Other Sites: This site contains links to other sites. Monster Gardens does not control the information collection of sites that can be reached through links from monstergardens.com. If you have questions about the data collection practices of linked sites, please contact the companies directly.
This site gives you the option for changing and modifying information previously provided. To make changes to your information, login to your account and go to the Account Info page or send an email to firstname.lastname@example.org.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Monster Gardens by sending an email to email@example.com.
Release of General Liability
Monster Gardens sells its products using descriptions and examples provided by the manufacturer. Monster Gardens is not responsible for any inadequate disclosures provided by any manufacturer. Monster Gardens does not condone ANY of its products being sold for any type of illegal use. Monster Gardens operates and complies within California State Law, as well as the laws of states where products are being purchased outside of California. Monster Gardens releases any liability of products being used for illegal purposes. Monster Gardens assumes that when a customer makes a purchase, they have agreed to these conditions.